Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Repliva (“we”, “us”) and govern your use of Repliva, including our website, web application, APIs and website chat widget (the “Service”).

By creating an account, accepting an invitation or using the Service, you agree to these Terms, our Privacy Policy and our Acceptable Use Policy. If you use the Service on behalf of a business or other organization, you confirm that you are authorized to accept these Terms for it, and “you” includes that organization. If you do not agree, do not use the Service.

Repliva lets businesses connect Facebook Pages, Instagram Professional accounts, WhatsApp Business phone numbers and a website chat widget, and manage the resulting conversations in one shared inbox. It includes contact management, team assignment, message templates, automation rules, an optional AI assistant, and simple sales and call records. Some areas of the app are marked as not yet available and have no functionality until we announce otherwise.

• You must be at least 18 years old, or the age of majority where you live, to create an account.
• You must give accurate information and keep it up to date.
• Keep your password confidential. You are responsible for all activity under your account. Tell us immediately at support@repliva.site if you suspect unauthorized access.
• Accounts are for individual people. Do not share a login between several people. Invite them as team members instead.

Each business uses Repliva through a workspace. The person who creates a workspace is its owner. Owners and admins can invite team members, assign roles and control what each role can see and do.

The workspace owner is responsible for the workspace, for everyone invited to it, and for removing people who should no longer have access. The data in a workspace belongs to the business that owns it, not to individual team members.

You agree to use the Service only:

• for lawful business communication with your own customers and prospects;
• with accounts, Pages and phone numbers you own or are authorized to manage;
• in line with these Terms, the Acceptable Use Policy and the rules of each connected platform; and
• in compliance with the laws that apply to you, including data protection, consumer protection, marketing and anti-spam laws.

You are responsible for giving your customers any privacy notices, and obtaining any consents, the law requires for you to message them and to process their data using Repliva.

When you connect a third-party account, you authorize us to access it with the permissions you grant, and only to provide the Service. You can disconnect a connected account at any time from the Integrations page, or revoke our access in that platform’s own settings.

The third-party platform, not us, controls your account there. We are not responsible for a platform suspending, restricting or changing your account, its features or its API. Such changes may affect what Repliva can do.

Facebook, Instagram, Messenger and WhatsApp are products of Meta Platforms, Inc. (“Meta”). Repliva is not affiliated with, endorsed by or sponsored by Meta. When you use these channels through Repliva, Meta’s own terms and policies continue to apply to you, including the Meta Terms of Service, Pages, Groups and Events Policies, Instagram Terms of Use, WhatsApp Business Messaging Policy and Meta Privacy Policy.

In particular, you are responsible for respecting each platform’s messaging rules, for example:

• Messenger and Instagram generally allow free-form replies only within a limited time after the customer last messaged you (currently 24 hours). Messages outside that window are allowed only in the narrow cases Meta permits.
• WhatsApp requires the customer’s opt-in, and messages outside the 24-hour customer service window must use templates Meta has approved.
• You must not use these channels to send spam or unsolicited promotional messages.

Repliva may block or fail sends that a platform rejects, but it cannot guarantee your compliance. That responsibility stays with you. See our Meta Integration Disclosure for the permissions we request and why.

“Your Content” means everything you or your customers put into the Service, including messages, attachments, contacts, notes, knowledge base material, templates and records. You keep all rights to Your Content.

You give us a limited, worldwide, non-exclusive licence to host, copy, process, transmit and display Your Content only as needed to provide, secure and support the Service for you. For example, this covers storing messages, delivering replies through Meta and, if you enable it, sending conversation context to your chosen AI provider. This licence ends when Your Content is deleted from the Service, apart from routine backups that expire on schedule.

You are solely responsible for Your Content and for every message sent from your workspace, whether a person, a template, an automation or the AI assistant wrote it. You confirm you have the rights and permissions needed for it.

Automation rules and the AI assistant act on your instructions. You choose whether they reply automatically, and you are responsible for configuring them, reviewing their output and switching them off where they are not appropriate.

• AI-generated text can be inaccurate or incomplete. Do not rely on it for legal, medical, financial or other professional advice, or for decisions with significant effects on people.
• Do not configure automations that send repetitive, unsolicited or misleading messages, or that are designed to get around a platform’s limits.
• Where the law or a platform requires it, tell your customers when they are talking to an automated system.

You must not misuse the Service. Our Acceptable Use Policy lists what is prohibited. It covers spam, fraud, phishing, harassment, illegal content, unauthorized access, abuse of messaging features and attempts to get around Meta’s policies, and it forms part of these Terms.

The Service, including its software, design, text, graphics and logos (but not Your Content), is owned by Repliva or its licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service under these Terms. You may not copy, modify, distribute, sell or reverse-engineer it, except where the law expressly allows this. If you send us feedback, we may use it without obligation to you.

The Service works with services we do not control, such as Meta’s platforms, AI providers and your own website (for the chat widget). Their availability, accuracy and terms are their own. We are not responsible for them, and your use of them is governed by their terms and privacy policies.

Workspaces may have limits, such as the number of team members, messages or AI replies. If we introduce paid plans, prices and payment terms will be shown to you before you are charged anything.

We work to keep the Service available and reliable but do not guarantee it will be uninterrupted or error-free. Maintenance, failures, and changes or outages at Meta and other providers can delay or prevent message delivery. We may change, add or remove features. If a change significantly reduces the Service you rely on, we will tell you in advance where reasonably possible.

You can stop using the Service at any time, disconnect your accounts, and request deletion of your account or workspace as described on our Data Deletion page.

We may suspend or terminate your access, in whole or in part, if you breach these Terms or the Acceptable Use Policy, if a connected platform requires it, if your use creates security or legal risk, or if we are required to by law. Where appropriate we will give notice and an opportunity to fix the problem first. After termination, we handle your data as described in our Privacy Policy.

Our Privacy Policy explains how we handle personal information. For personal data about your customers that we process on your behalf, you are the controller, and we process it only to provide the Service and on your documented instructions. These Terms and your configuration of the Service are those instructions. If you need a data processing agreement, contact support@repliva.site.

To the fullest extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied. This includes warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that messages will always be delivered, that AI output will be accurate, or that the Service will meet every requirement you have. Nothing in these Terms excludes rights you have as a consumer that cannot be excluded by law.

To the fullest extent the law allows:

• we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data; and
• our total liability for all claims relating to the Service is limited to the greater of the amount you paid us for the Service in the 12 months before the claim arose, or 100 US dollars.

These limits do not apply to liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud.

To the extent the law allows, you will defend and indemnify Repliva against third-party claims, and the resulting losses and reasonable costs, that arise from Your Content, the messages sent from your workspace, your breach of these Terms or the Acceptable Use Policy, or your violation of any law or third-party rights, including a connected platform’s terms.

These Terms are governed by the laws of Bangladesh, without regard to its conflict-of-law rules. Disputes will be resolved exclusively by the courts of Jashore, Bangladesh, unless mandatory law gives you the right to bring proceedings where you live. Before starting formal proceedings, please contact us so we can try to resolve the issue informally.

We may update these Terms. For material changes, we will notify workspace owners in the app or by email before the changes take effect. If you keep using the Service after that, you accept the updated Terms. If you do not agree, stop using the Service and request deletion of your account.

These Terms, together with the policies they refer to, are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remain in effect. If we do not enforce a provision, we have not waived it. You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.

Questions about these Terms: support@repliva.site. Postal address: Noapara, Abhaynagar, Jashore, PO: 7460, Bangladesh. See also our Contact page.